Help Center

Customer First, Premium Service

9/7 Online Customer Service (09:00-18:00, BJ Time) & Exclusive CEO Email

FAQ Categories

  • Account Management

    • Registration
    • Password
    • Payment
    • Coupons & Discount Code
    • Membership
  • Account Assets

    • Payment Methods
  • Shopping Agent Service

    • User Guidance for Shopping Agent
    • Value-add Service for Shopping Agent
    • General Terms for Shopping Agent(Chinese & English)
    • Superbuy Flash Sale Products
    • About Superbuy Third-Party Buyers
    • About Third-Party Service Providers
    • Disclaimers Regarding Shopping Agent and Parcel Forward Services
    • Scope of shopping and forwarding products
    • FAQ for agent shopping
  • Forwarding Service

    • User Guidance for Forwarding
    • Parcel forwarding services agreement
    • FAQ for forward shipping
  • Superbuy Service

    • Standard Service( Free)
    • Product Value-added Service
    • Parcel Value-added Service
    • Remarks on Shopping & Warehouse
  • After-sales Service

    • Insurances & Commentary
    • Parcels return
    • Items in abnormal conditions
    • After-sales considerations
    • Complaints
  • Shipping & Logistics

    • Introduction to logistics routes
    • Mail Restrictions
    • Customized Logistics Service and Non-Standard Logistics Service
    • Service fee standard for domestic shipping from Superbuy warehouses
    • Search Logistics
    • Customs matters
    • Logistics Platform Introduction
    • International package delivery agreement
  • Superbuy Affiliate

    • Overview of Superbuy Affiliates
    • Differences between Individual Affiliate and Group Affiliate
    • Superbuy's affiliate level
    • Affiliate's experience value
    • Superbuy Bonus
    • Superbuy's Special Statements
  • Glocalization Program

    • Glocalization Program

In order to efficiently solve your issue, please provide us the relevant order number or your username.Email is guaranteed to be replied within 2 working days (Please also check your junk mail). You may also contact our CEO directly in BBS.

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